This English translation is provided for convenience only. The German version is legally binding.
1. No right of withdrawal (Widerrufsrecht) for entrepreneurs
Our offers and deliveries are directed exclusively at entrepreneurs (Unternehmer) within the meaning of § 14 BGB, i.e. at natural or legal persons or partnerships with legal capacity who, when concluding the legal transaction, act in the exercise of their commercial or independent professional activity.
A right of withdrawal within the meaning of § 355 BGB therefore does not exist.
Consumers (Verbraucher) within the meaning of § 13 BGB – i.e. persons making the purchase for private purposes – are expressly excluded from purchasing.
By placing the order, the buyer confirms that they are making the purchase as an entrepreneur and not acting as a consumer within the meaning of the BGB.
Unless the buyer expressly and unambiguously points out before conclusion of the contractthat it is a private purchase , we shall always assume a commercial or business acquisition .
Orders placed via business communication channels (e.g. company e-mail, business address, company name or VAT ID (Umsatzsteuer-ID)) are automatically deemed to be B2B transactions.
2. Validity of these terms for all ordering channels
These terms apply to all types of order and communication channelsthrough which a contract with us is concluded.
These include in particular:
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orders via our website or online shops,
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orders by e-mail, telephone, WhatsApp or written message,
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as well as orders agreed verbally and contracts concluded in person.
By placing an order – regardless of the communication channel used – the buyer accepts the terms of this cancellation policy (Widerrufsbelehrung) and our general terms and conditions (AGB) as binding.
3. Delivery periods and external delays
Stated delivery periods are generally non-binding, unless a fixed date has been expressly agreed in writing.
Delivery delays due to force majeure (höhere Gewalt), strikes, supply shortages, transport delays (e.g. shipping, rail or freight forwarding delays), production delays or other external circumstances are beyond our control and give rise to no claim to withdrawal from the contract (Rücktritt), price reduction (Minderung) or damages (Schadensersatz).
Such delays are deemed for a period of up to 25 business days after the originally planned delivery date to be reasonable and are expressly accepted by the buyer.
Any extension of the delivery time will be communicated to the buyer without delay.
4. Returns and costs
As a statutory right of withdrawal is excluded for entrepreneurs, goods are taken back or orders cancelled exclusively as a gesture of goodwill (Kulanz) and with the prior written consent of the seller.
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Goods that have already been shipped or delivered can only be returned after consultation.
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The costs of return shall in all cases be borne by the buyer.
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Any shipping, packaging, freight forwarding or handling costs already incurred will not be refunded.
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In the event of refusal of acceptance or returns sent carriage unpaid, we reserve the right to invoice the actual costs.
5. No withdrawal in the case of defective or damaged goods
Withdrawal on the grounds of defective or damaged goods is excluded.
In such cases, only the statutory provisions on warranty (Gewährleistung) and subsequent performance (Nachbesserung) pursuant to §§ 437 ff. BGBapply.
The buyer must first grant the seller a reasonable period for subsequent improvement or replacement delivery . Withdrawal or price reduction is only permissible once the subsequent improvement has demonstrably failed .
Damage or defects must be inspected immediately upon delivery and must be:
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noted in writing on the delivery note or freight forwarder's report , and
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reported within 24 hours of receipt of the goods with meaningful photos.
Damage or complaints reported subsequently cannot be accepted .
The freight forwarder is only liable for transport damage if it has been reported in good time and documented.
6. Online orders, Klarna, PayPal & buyer protection
The following also applies to orders placed via online platforms or using payment service providers such as Klarna, PayPal, Mollie or comparable providers :
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These platforms merely provide payment processing services and do not create any independent statutory rights of withdrawal.
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The internal “buyer protection” (Käuferschutz) or “money-back programme” of these providers has no legally binding effect on our contractual relationship.
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A buyer protection claim filed via these platforms does not replace an effective withdrawal or rescission and does not cancel the contract.
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In the event of improper use of such programmes, we reserve the right to take legal action and to invoice the buyer for any resulting fees or costs .
All legal claims and obligations are governed exclusively by German law and our contractually agreed general terms and conditions (AGB).
7. Consequences of withdrawal
As a right of withdrawal in business-to-business transactions does not exist, there are also no consequences of withdrawal (Widerrufsfolgen) within the meaning of §§ 355 ff. BGB.
In particular, there is no claim to repayment, collection or reimbursement of amounts, shipping costs or other expenses already paid.
Any reversal of the transaction takes place exclusively as a gesture of goodwill and only with the express consent of the seller.
In the case of a goodwill return, only goods returned in perfect condition, in their original packaging and unused will be taken into account; all transport, inspection and handling costs incurred shall be borne by the buyer or deducted from the credit amount.
8. Legal notice
By placing an order, the buyer confirms that they are an entrepreneur within the meaning of § 14 BGB and that they have taken note of the terms of this cancellation policy.
Should it turn out that, contrary to this declaration, an order was placed privately , we reserve the right to unilaterally contest (anfechten) the contract, to claim the costs incurred and to demand damages .