‹ Contact & advice

Complaints and damage management

Is your machine damaged or is something not right? Here you will find your contact person and can report the case to us with all details, photos and documents.

G. Hassanpur – your contact person for complaints and damage
Your contact person

G. Hassanpur

Complaints and damage management

G.Hassanpur@boxfreund.de

CC: info@boxfreund.de

Write an email
Your damage report

Tell us what happened.

Have your order number, photos of the damage, invoice and delivery note ready – then your report goes through without any follow-up questions.

Good to know: Please have visible damage noted on the delivery note right at delivery and take photos. Please report hidden damage within 7 days.
What happened?

Photos of the damageDescription

Photos of the damage to the machinePhotos
Select photos or drag them here Up to 6 files · JPG, PNG, HEIC or PDF · we resize photos automatically
Please upload at least one photo.
Please briefly describe what is wrong.

When did the damage occur?

Please enter the date.
When noticed? (optional)

Were the goods accepted or refused?

Acceptance
Please select whether the goods were accepted.

Invoice and delivery note

Invoice (photo or PDF)
Upload invoice Photo or PDF · up to 8 MB
The file is too large or has the wrong format.
Delivery note (photo or PDF)
Upload delivery note Photo or PDF · up to 8 MB
The file is too large or has the wrong format.

More photos of the damage

Packaging, pallet, note on the delivery note (optional)
Select photos or drag them here Up to 3 files · shows the carrier how the goods arrived
A file is too large or has the wrong format.

What would you like?

Your request
Please select what you would like.

Your contact details

Please enter your name.
Please enter a valid email address.
Please enter your phone number.
You will find it on your invoice and in the order confirmation.
Please enter your order or invoice number.
Please enter which machine it is about.

By submitting, you agree that we use your details and photos to process the complaint and, in the case of transport damage, pass them on to our transport partner Cargoboard. More in our privacy policy.