Refund policy

This English translation is provided for convenience only. The German version is legally binding.

Cancellation policy (Widerrufsbelehrung)

 

(1) The purchaser is entitled to a right of withdrawal (Widerrufsrecht) in accordance with the statutory provisions. A business (Unternehmer) within the meaning of § 14 BGB is not entitled to a right of withdrawal. If it is not clear in advance whether the purchaser is a private individual or a business, it shall be assumed that the purchaser is a business.

(2) In addition, pursuant to § 312g BGB, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated or for whose manufacture an individual selection (choice of colour, equipment or similar) or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

 

(3) In the event of withdrawal, you shall in any case bear the costs of returning the goods. Free return of the goods does not apply to unavoidable signs of use or similar occurring during the delivery process.

(4) In the event of a defect on the part of the seller, the goods must be properly packed and returned accordingly. The proper packaging is determined by the freight carrier. The costs of packaging shall in any case be borne by the buyer. 

(5) The buyer undertakes to pack the goods accordingly. Otherwise, the goods cannot be taken back.

(6) The conditions, time limits and procedure for exercising the right of withdrawal are set out in the following cancellation policy under no. 5 of these terms of sale and delivery.

 (7) For the withdrawal, the purchaser may use the model withdrawal form (Muster-Widerrufsformular), which can be accessed at any time on our website (www.boxfreund.de). However, use of this form is not mandatory.

 

 

For contracts that cannot be withdrawn from pursuant to § 312g para. 2, you have the right to withdraw from this contract within 14 days without giving any reason. For the return costs, please refer to the right of withdrawal above.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

In the case of a contract for the delivery of goods in several partial shipments or items, the withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us,

Boxfreund
Owner: Musa Ayten
Friedrich-Krupp-Straße 18
40764 Langenfeld

Email: info@boxfreund.de

 

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

 

Consequences of withdrawal (Widerrufsfolgen)

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your withdrawal from this contract. We will carry out such reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

We do not bear any costs for returning the ordered goods.

You are only liable for any diminished value of the goods if this diminished value results from handling of the goods other than what is necessary to establish their nature, characteristics and functioning.