‹ Contact & advice

Returns & complaints

Would you like to return a spare part, report an incomplete delivery or make a complaint about another item? Please fill in the form. Our technical team will review your request and get back to you.

For spare parts and small shipped items. Damage to a machine or during transport? Please use the damage report.

How it works
1
Send the formYou receive a reference number straight away.
Qendrim Fejza
We reviewQendrim Fejza from our technical team reviews every case personally.
3
Next stepsReturn, replacement delivery or exchange: we tell you exactly what happens next.
Important: Submitting this form is not yet a return authorisation. Please do not send anything back until we have confirmed the next steps.
Your request
Please choose your request.
Reason for the return
Please choose a reason.
Calculated automatically.
Please enter the quantity ordered.

Order details

One of the two numbers is enough. You will find them on the invoice or the delivery note.
Please enter an invoice or delivery note number.
Please name the spare part.

Description & evidence

Please describe your request (at least 10 characters).
Photos / documents (optional)
Add photos or PDFs Up to 6 files, max. 8 MB each. Photos are reduced in size automatically.
Please remove the file marked in red.

Your contact details

Please enter your name.
Please enter a valid email address.
Please enter a phone number.

By submitting, you agree that we use your details and files to process your request. More in our privacy policy.